From emergency restoration services to fire damage, we’ve put together a comprehensive run down of questions we hear most often.
How long will it take my property to dry?
Drying time is determined by a combination of factors, including the location, duration, and source of water, the types of building materials, the weather conditions, and how quickly emergency services begin. Through consistent monitoring and evaluation of the drying process, we can determine when the drying is complete. Your carpet may feel dry to the touch, but padding and subfloors may still be wet underneath. While there are no rules to determine how long your property will take to dry, we can tell you it may take between three and five days or more, depending on the conditions.
My wood floors are wet and buckling. Will they have to be replaced?
Wood flooring must be evaluated during the drying process. We utilize specialized drying systems and dehumidifiers to create an environment where wood floors can dry more efficiently and resume their original shape. Due to the density of hardwood flooring and urethane finishes, drying may take longer. If you filed a claim, your insurance adjuster will work with you to make the final decision as to whether floors will need to be refinished or replaced.
Will there be any lingering odors after your restoration services?
It is not unusual to smell odors during the drying process. Increased heat and humidity can also lead to increased odors that may be coming from the drying building materials, or dormant spill and accident areas. Do not confuse these normal odors with the odor of mold. As the drying process continues and humidity levels drop, you’ll notice these odors disappearing on their own. Deodorizers are often used to minimize these effects as well.
My ceilings are wet. What needs to be done?
Our technicians will evaluate moisture content, determine the severity of the damage, and may have to remove some of your ceiling for ventilation. Wet insulation can also be a hazard and may need to be removed.
Can my carpet be restored or will it have to be replaced?
A few reasons your carpet may not be salvageable:
- Delamination (occurs when the backing separates from the carpet fiber)
- Loss of adhesion (may be caused by prolonged exposure to water or age of the carpet)
- Permanent stains
- Carpet covers wood flooring (to salvage the wood flooring)
- Sewage contamination
What will it cost to run the drying equipment?
Actual costs can vary depending on current rates from your local electricity provider.
Who is responsible for paying for the service?
Ultimately you, the property owner, are responsible for payment. As the property owner, you will need to sign a form authorizing the work and payment. If this is an insurance claim, Atlanta's Best Restoration generally collects only the deductible amount and bills the balance to your insurance provider as a service to you. If you have a large loss, your mortgage company may be included as a payee on the payment from your insurance company, and you may need to obtain a signature from them as well. If your claim is not covered or you decide not to file a claim, you will be expected to pay in full at the time of service.
How does water damage a home?
Water causes sagging and deterioration. It causes wood to swell, warp, and eventually rot. And it permanently ruins fabric items such as carpets and furniture that are soaked for more than a couple days. Water damage can also be a major electrical hazard. It can short-out electrical systems, causing fires, shock hazards, and damage to electronics.
